This Privacy Policy covers the kind of information we collect and store, how we collect them, the purpose for which they are collected, how we use the information provided by you, to whom we disclose or share your Personal Information, how we secure your Personal Information and how you may access or edit to the information.
By accessing or using our Service, you accept the practices and terms described in this Privacy Policy, Terms of Use and Safety Guidelines.
Love Cure Life LLC (the “Company”) respects the privacy of its online visitors and
customers of its products and services (including, but not limited to Love Cure Life) and
complies with applicable laws for the protection of your privacy, including, without
limitation, the European Union General Data Protection Regulation (“GDPR”) and the
Swiss and EU Privacy Shield Frameworks.
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Definitions
Wherever we talk about Personal Data below (“Personal Data”), we mean any
information that can either itself identify you as an individual (“Personally Identifying
Information”) or that can be connected to you indirectly by linking it to Personally
Identifying Information, for example:
(i) your account registration information on our website and in our App;
(ii) when you request any support from us or report any problem to us;
(iii) information provided from using certain services or features;
(iv) information from completion of survey or questionnaire;
(v) technical information, including the Internet protocol (IP) address used
(vi) and your log-in information, browser, time zone setting, browser plug-in types and
versions, operating system and platform;
(vii) details of any transactions, purchases and payments you made;
(viii) your general interaction with the website, including the full Uniform Resource
Locators (URLs), clickstream to, through and from our site, products you viewed or
searched for, page response times, download errors, length of visits to certain pages,
page interaction information;
(ix) information received from third parties, such as business partners, sub-contractors,
payment and delivery services, referrals by other users.
The Company also processes anonymous data, aggregated or not, to analyze and
produce statistics related to the habits, usage patterns, and demographics of
customers as a group or as individuals. Such anonymous data does not allow the
identification of the customers to which it relates. the Company may share anonymous
data, aggregated or not, with third parties. Please be aware that the Company may
choose to permit third parties to offer subscription and/or registration-based services
through the Company’s site. The Company shall not be responsible for any actions or
policies of such third parties and you should check the applicable privacy policy of such
party when providing personally identifiable information.
By using the Company’s website, you signify your assent to the Company’s privacy
policy. If you do not agree to this policy, please do not use the Company’s website(s).
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Why the Company Collects and Processes Data
The Company collects and processes Personal Data for the following reasons:
(a) performing our agreement with you to provide content and services, including
providing, improving and developing our services;
(b) researching, designing and launching new features or products;
(c) providing you with alerts, updates, materials or information about our services or
other types of information that you requested or signed up to;
(d) collecting overdue amounts;
(e) responding or taking part in legal proceedings, including seeking professional
advice, or for the purposes of the legitimate and legal interests of the Company or a
third party (e.g., the interests of our other customers);
(f) compliance with legal obligations that we are subject to;
(g) communicating with you and responding to your questions or requests;
(h) direct marketing – we require your consent specifically for this purpose and you
may opt out any time;
(i) purposes directly related or incidental to the above; or
(j) where you have given consent to it.
These reasons for collecting and processing Personal Data determine and limit what
Personal Data we collect and how we use it (section 3. below), how long we store it
(Section 4. below), who has access to it (section 5. below) and what rights and other
control mechanisms are available to you as a user (section 6. below).
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What Data We Collect and Process
3.1 Basic Account Data
When setting up an Account, the Company will collect your email address and country
of residence. You are also required to choose a user name and a password. The
provision of this information is necessary to register a User Account. You are
responsible for keeping this password confidential. We ask you not to share a
password with anyone.
During setup of your account, the account is automatically assigned a number (the
“ID”) that is later used to reference your user account without directly exposing
Personally Identifying Information about you.
3.2 Transaction and Payment Data
In order to make a transaction online, you may need to provide payment data to the
Company to enable the transaction. If you pay by credit card, you need to provide
typical credit card information (name, address, credit card number, expiration date
and security code) to the Company, which the Company will process and transmit to
the payment service provider of your choice to enable the transaction and perform
anti-fraud checks. Likewise, the Company will receive data from your payment service
provider for the same reasons.
3.3 Other Data You Explicitly Submit
We will collect and process Personal Data whenever you explicitly provide it to us or
send it as part of communication with others, e.g., in forums, chats, or when you
provide feedback or other user-generated content. This data includes:
(a) Information that you post, comment or follow in any of our Content and Services;
(b) Information sent through chat;
(c) Information you provide when you request information or support from us or
purchase Content and Services from us, including information necessary to process
your orders with the relevant payment merchant or, in case of physical goods, shipping
providers;
(d) Information you provide to us when participating in competitions, contests and
tournaments or responding to surveys, e.g., your contact details.
3.4 Your Use of the Websites
We collect a variety of information through your general interaction with the websites,
Content and Services offered by us. Personal Data we collect may include, but is not
limited to, browser and device information, data collected through automated
electronic interactions and application usage data. Likewise, we will track your process
across your websites and applications to verify that you are not a bot and to optimize
our services.
3.5 Your Use of Services and other Subscriptions
In order to provide you with services, we need to collect, store and use various
information about your activity in our Content and Services. “Content-Related
Information” includes your ID, as well as information about your preferences, progress,
time spent, as well as information about the device you are using, including what
operating system you are using, device settings, unique device identifiers, and crash
data.
3.6 Tracking Data and Cookies
We use “Cookies”, which are text files placed on your computer, to help us analyze
how users use our services, and similar technologies (e.g. web beacons, pixels, ad tags
and device identifiers) to recognize you and/or your device(s) on, off and across
different devices and our services, as well as to improve the services we are offering,
to improve marketing, analytics or website functionality. The use of Cookies is
standard on the internet. Although most web browsers automatically accept cookies,
the decision of whether to accept or not is yours. You may adjust your browser
settings to prevent the reception of cookies, or to provide notification whenever a
cookie is sent to you. You may refuse the use of cookies by selecting the appropriate
settings on your browser. However, please note that if you do this, you may not be
able to access the full functionality of our websites. When you visit any of our services,
our servers log your global IP address, which is a number that is automatically assigned
to the network your computer is part of.
3.7 Third Party Services
This website uses Google Analytics / Google Maps / Google Login / Facebook Login
(“Third Party Service”). Third Party Service uses “cookies”, which are text files placed
on visitors’ computers, to help the website operators analyze how visitors use the site.
The information generated by the cookie about the visitors’ use of the website will
generally, be transmitted to and stored by Third Party Service on servers in the [United
States]. Please be aware that Company cannot or does not control the use of cookies
or the resulting information by the Third-Party Service.
On behalf of the website operator, Third Party Service will use this information for the
purpose of evaluating the website / location / credentials for its users, in order to
compile reports on website activity, and to provide other services relating to website
activity and internet usage for website operators.
Third Party Service will not associate the IP address transferred any other data held by
the Company. You may refuse the use of cookies by selecting the appropriate settings
on your browser. However, please note that in this case you may not be able to use
the full functionality of this website.
3.8 Content Recommendations
We may process information collected under section 3 so that content, products and
services shown on the pages and in update messages displayed when launching the
service can be tailored to meet your needs and populated with relevant
recommendations and offers. This is done to improve your customer experience.
Subject to your separate consent or where explicitly permitted under applicable laws
on email marketing, the Company may send you marketing messages about products
and services offered by the Company to your email address. In such a case we may also
use your collected information to customize such marketing messages as well as
collect information on whether you opened such messages and which links in their text
you followed.
You can opt out or withdraw your consent to receive marketing emails at any time by
either withdrawing the consent on the same page where you previously provided it or
clicking the “unsubscribe” link provided in every marketing email. Notwithstanding any
opt out of promotional or marketing emails by you, we reserve the right to contact you
regarding account status, changes to the user agreement and other matters relevant
to the underlying service and/or the information collected.
3.9 Information Required to Detect Violations
We collect certain data that is required for our detection, investigation and prevention
of fraud, cheating and other violations of the applicable laws (“Violations”). This data
is used only for the purposes of detection, investigation, prevention and, where
applicable, acting on of such Violations and stored only for the minimum amount of
time needed for this purpose. If the data indicates that a Violation has occurred, we
will further store the data for the establishment, exercise or defense of legal claims
during the applicable statute of limitations or until a legal case related to it has been
resolved. Please note that the specific data stored for this purpose may not be
disclosed to you if the disclosure will compromise the mechanism through which we
detect, investigate and prevent such Violations.
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How We Store Data
4.1 Period of Storage
We will store your information as long as necessary to fulfil the purposes for which the
information is collected and processed or — where the applicable law provides for
longer storage and retention period — for the storage and retention period required
by law. In particular, if you terminate your User Account, your Personal Data will be
marked for deletion except to the degree legal requirements or other prevailing
legitimate purposes dictate a longer storage. All your data and credits will be lost after
deletion.
4.2 Deletion of Data
In cases where Personal Data cannot be completely deleted in order to ensure the
consistency of the system, the user experience or the community, your information
will be permanently anonymized. Please note that the Company is required to retain
certain transactional data under statutory commercial and tax law for a period of up to
ten (10) years.
If you withdraw your consent on which a processing of your Personal Data, we will
delete your Personal Data without undue delay to the extent that the collection and
processing of the Personal Data was based on the withdrawn consent.
If you exercise a right to object to the processing of your Personal Data, we will review
your objection and delete your Personal Data that we processed for the purpose to
which you objected without undue delay, unless another legal basis for processing and
retaining this data exists or unless applicable law requires us to retain the data.
4.3 Location of Storage
The data that we collect from you may be transferred to, and stored at USA, or a
destination outside of your jurisdiction. It may also be processed by third parties who
operate outside of your jurisdiction. By submitting your personal data, you agree to this
transfer, storing or processing of data outside of your jurisdiction. We will take all
steps reasonably necessary to ensure that your data is treated securely in accordance
with this privacy policy.
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Who Has Access to Data
5.1 The Company and its subsidiaries may share your Personal Data with each other
and use it to the degree necessary to achieve the purposes listed in section 2 above.
This includes our overseas offices, affiliates, business partners and counterparts (on a
need-to-know basis only). In the event of a reorganization, sale or merger we may
transfer Personal Data to the relevant or proposed transferees of our operations (or a
substantial part thereof) in any part of the world.
5.2 We may also share your Personal Data with our third-party providers that provide
customer support services in connection with goods, Content and Services distributed
via us. Your Personal Data will be used in accordance with this Privacy Policy and only
as far as this is necessary for performing customer support services.
5.3 We may also share your information with our personnel, agents, advisers, auditors,
contractors, financial institutions, and service providers in connection with our
operations or services (for example staff engaged in the fulfilment of your order, the
processing of your payment and the provision of support services); persons under a
duty of confidentiality to us; or persons to whom we are required to make disclosure
under applicable laws and regulations in any part of the world.
5.4 In accordance with internet standards, we may also share certain information
(Including your IP address and the identification of content you wish to access) with
our third-party network providers that provide content delivery network services and
server services in connection with us. Our content delivery network providers enable
the delivery of digital content you have requested, by using a system of distributed
servers that deliver the content to you, based on your geographic location.
5.5 The Company may allow you to link your User Account to an account offered by a
third party. If you consent to link the accounts, the Company may collect and combine
information you allowed the Company to receive from a third party with information
of your User Account to the degree allowed by your consent at the time. If the linking
of the accounts requires the transmission of information about your person from the
Company to a third party, you will be informed about it before the linking takes place
and you will be given the opportunity to consent to the linking and the transmission of
your information. The third party’s use of your information will be subject to the third
party’s privacy policy, which we encourage you to review.
5.6 The Company may release Personal Data to comply with court orders or laws and
regulations that require us to disclose such information.
5.7 We make certain data related to your User Account available to other users. This
information can be accessed by anyone by querying your ID. At a minimum, the public
persona name you have chosen to represent you are accessible this way. The
accessibility of any additional info about you can be controlled through your user
profile page; data publicly available on your profile page can be accessed
automatically. While we do not knowingly share Personally Identifying Information
about you such as your real name or your email address, any information you share
about yourself on your public profile can be accessed, including information that may
make you identifiable.
5.8 The community includes message boards, forums and/or chat areas, where users
can exchange ideas and communicate with each other. When posting a message to a
board, forum or chat area, please be aware that the information is being made publicly
available online; therefore, you are doing so at your own risk; and that such
information can be collected, correlated and used by third parties and may result in
unsolicited messages from other posters or third parties and these activities are
beyond our control. If your Personal Data is posted on one of our community forums
against your will, please use the reporting function and the help site to request its
removal.
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Your Rights and Control Mechanisms
You have the right to:
(a) check whether we hold personal data about you;
(b) access any personal data we hold about you;
(c) require us to correct any inaccuracy or error in any personal data we hold about
you;
(d) request for the deletion of your personal data through the deletion of the user
account.
The data protection laws of the European Economic Area and other territories grant
their citizens certain rights in relation to their Personal Data. While other jurisdictions
may provide fewer statutory rights to their citizens, we make the tools designed to
exercise such rights available to our customers worldwide.
As a resident of the European Economic Area, you have the following rights in relation
to your Personal Data:
6.1 Right of Access
You have the right to access your Personal Data that we hold about you, i.e., the right
to require free of charge (i) information whether your Personal Data is retained, (ii)
access to and/or (iii) duplicates of the Personal Data retained. You can use the right to
access your Personal Data through the Privacy Dashboard. If the request affects the
rights and freedoms of others or is manifestly unfounded or excessive, we reserve the
right to charge a reasonable fee (taking into account the administrative costs of
providing the information or communication or taking the action requested) or refuse
to act on the request.
6.2 Right to Rectification
If we process your Personal Data, we shall endeavor to ensure by implementing
suitable measures that your Personal Data is accurate and up-to-date for the purposes
for which it was collected. If your Personal Data is inaccurate or incomplete, you can
change the information you provided via the Privacy Dashboard.
6.3. Right to Erasure
You have the right to obtain deletion by us of Personal Data concerning you by
deleting your User Account via the support page.
As a result of deleting your User Account, you will lose access to services, including the
User Account, Subscriptions and service-related information linked to the User
Account and the possibility to access other services you are using the User Account for.
We allow you to restore your User Account during a grace period of 30 (thirty) days
from the moment you request deletion of your User Account. This functionality allows
you not to lose your account by mistake, because of your loss of your account
credentials or due to hacking. During the suspension period, we will be able to finalize
financial and other activities that you may have initiated before sending the User
Account deletion request. After the grace period, Personal Data associated with your
account will be deleted subject to section 4. above.
In some cases, deletion of your User Account, and therefore Personal Data deletion, is
complicated. In some cases, considering the complexity and number of the requests,
the period for Personal Data erasure may be extended, but for no longer than two
further months.
6.4 Right to Object
When our processing of your Personal Data is based on legitimate interests according
to Article 6(1)(f) of the GDPR / section 2.c) of this Privacy Policy, you have the right to
object to this processing. If you object, we will no longer process your Personal Data
unless there are compelling and prevailing legitimate grounds for the processing as
described in Article 21 of the GDPR; in particular if the data is necessary for the
establishment, exercise or defense of legal claims.
You also have the right to lodge a complaint at a supervisory authority.
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Children
The minimum age to create a User Account is 13. the Company will not knowingly
collect Personal Data from children under this age. Insofar as certain countries apply a
higher age of consent for the collection of Personal Data, the Company requires
parental consent before a User Account can be created and Personal Data associated
with it collected. The Company encourages parents to instruct their children to never
give out personal information when online.
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Contact Info
You can contact the Company’s data protection officer at the address below.
While we review any request sent by mail, please be aware that to combat fraud,
harassment and identity theft, the only way to access, rectify or delete your data is
through logging in with your User Account at https://lovecurelife.com/contact/.
Attention: Privacy Officer
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Revision Date
This privacy policy was last updated on 15 November 2021 (“Revision Date”). If you
were a user before the Revision Date, it replaces the existing Privacy Policy. The
Company reserves the right to change this policy at any time by notifying the users of
the existence of a new privacy statement. This policy is not intended to and does not
create any contractual or legal rights in or behalf of any party.